Auto Expert

Confidentiality policy - Plguide.com & autoExpert™

These terms and conditions of use were last amended on April 1, 2011.

This Website Confidentiality Policy (the "Confidentiality Policy") applies to your access and use of the Website www.autoexpert.ca (the "Site"). Publications Le Guide inc., doing business under the name AutoExpert ("autoExpert"), operates the Site. The Confidentiality Policy applies to all users.

Please carefully read the following terms and conditions in their entirety:

1. Acceptance of terms

To be able to use the site, including placing an ad on the site, you have to accept all the terms and conditions of this Confidentiality Policy.

We reserve the right to amend this Confidentiality Policy at any time by updating it. Any amendment to the Confidentiality Policy shall take effect thirty (30) days after it is published on the Site.

2. autoExpert™ respects your privacy

autoExpert™ is determined to protect the privacy of all users of the Site and to maintain the integrity of all information that can be used to identify an individual ("Personal Information") that it receives, uses, holds or discloses through the Site. The Confidentiality Policy is aimed at explaining why and how we obtain Personal Information on the Site, outlining the steps taken by us to protect Personal Information and providing you a contact number at autoExpert™ should you have questions or concerns regarding our practices as far as confidentiality is concerned.

autoExpert™ respects your privacy, which is why we have developed global procedures and practices regarding the management of Personal Information. (1) See Security of our clients

3. General information

This Confidentiality Policy describes Personal Information that autoExpert™ may collect about users of the Site in the course of providing its normal services and it also describes how such information may be used.

Our primary reason for collecting Personal Information about you is to ensure that your experience on the Site is safe, worry-free, efficient and personalized so that we can provide you the services and characteristics best suited to your needs and personalize our services so as to make your experience safer and more user-friendly. We only collect Personal Information that we deem necessary to attain this goal.

A. Active information gathering

In general, you may navigate the Site without having to disclose your identity or Personal Information. Once you transmit your Personal Information to us, you are no longer an anonymous person to us. If you decide to use the Site, including the ad placement service, we may require you to identify yourself and provide us your contact information. Whenever possible, we specify which fields are mandatory and which are optional. You always have the choice of not providing the information by abstaining from using certain services or functionalities of the Site.

When you place an ad on the Site, the following personal information is requested so that other users of the Site can contact you: last name, first name, e-mail, phone number and city. This information can be viewed on the Site by other users. You are thus responsible for the information that you disclose when placing an ad.

Furthermore, if you send us personal correspondence by e-mail or regular mail, or if other users or third parties write to us about your activities or your ads on the Site, we may store the information in a folder bearing your name.

If you expressed an interest in receiving offers or information from certain sponsors, your Personal Information will also be used to contact you and/or to send you material by e-mail, including offers on products and services that may be of interest to you. However, you can always ask us not to share your Personal Information with our partners or to exclude you from offers concerning other products and services.

If you participate in a contest or in any other promotion of AutoExpert.ca, your Personal Information will only be used to manage the promotion. Your name and any other piece of information will be used to communicate with the winner(s) and to publicize it on our site.

B. Passive information gathering

autoExpert™’s Web servers can obtain information passively and automatically on users’ browsing habits that may be linked to their Internet Protocole ("IP") addresses (unique Internet addresses assigned to all Internet users by their Internet service providers). Server registries can register statistical information such as users’ IP addresses, type of operating system, time and duration of visits and pages requested. They can identify categories of users based on topics such as the domain or type of browser. Such statistical information is generally collected and used by autoExpert™ in a manner that does not allow the identification of users of the Site.

The Site can use other "cookies". Cookies are text files that are placed by the Site server on the user’s hard drive when a site is visited so as to store information related to the browser that was used. Cookies can be saved on your hard drive or on volatile memory, in which case they are deleted when the browser is closed or the computer is turned off. We may use such cookies to obtain information on your past browsing habits and activities in order to help us improve our services to you. You may disable our cookies using the properties of your browser. Please consult the help function of your browser for information on how to disable cookies. Note, however, that when you disable cookies, certain functionalities of the Site may not run well.

The Site may also contain hyperlinks to other Websites. These links are provided solely for reference purposes and they may have confidentiality practices and policies that are different from those of autoExpert™. autoExpert™ cannot be held responsible for third party Websites and you are invited to review the confidentiality policies of all such sites that you intend to visit.

4. Special remark regarding children

Persons under eighteen (18) years old cannot use the Site without supervision. In addition, we recommend that they do not provide their Personal Information. If you are under eighteen (18) years old, you may use this Site only under the supervision of your parents or guardian.

5. Why autoExpert™ gathers personal information?

autoExpert™ gathers Personal Information only for the following purposes:

  • to identify individuals;
  • to advertise, develop, improve and provide products and services to users of the Site;
  • to facilitate access to services by users of the Site;
  • to measure and improve the effectiveness of autoExpert™ products and services as well as its marketing tools;
  • to manage and develop the operations of autoExpert™, including the sales management of part or the entire business of autoExpert™;
  • to settle disputes;
  • to charge the accounts of users of the Site;
  • to help in promoting secure trade;
  • to inform users of the Site about offers, products, services and updates, either online or offline;
  • to personalize the experience of users of the Site;
  • to protect users of the Site against errors, fraud and criminal activities;
  • to serve any other purpose for which users of the Site have given their consent or for any other purpose otherwise required or permitted by law or that are described to users of the Site during the gathering, use or disclosure of information.

We use Personal Information that is stored in the folder that we have created for you, as well as other information that we obtain from your present and previous activities on the Site.

You also accept that we can use your Personal Information to communicate with you and provide you information that, in certain cases, matches your interests, such as targeted advertising banners, administrative notices, product offers and useful communication regarding your use of the Site. If you would not like to receive such communication, please inform us accordingly. You may modify your notification preferences at any time.

6. Does autoExpert™ disclose your personal information?

autoExpert™ shall not disclose Personal Information for reasons other than those for which they were collected, except with the Site user’s consent or as required by law or by a competent authority.

There are a variety of circumstances under which we can be required to disclose Personal Information to third parties. For instance, autoExpert™ can disclose Personal Information to a third party to carryout mandates on our behalf, or to a public authority or an agent of a public authority if, in the reasonable opinion of autoExpert™, there is imminent danger to life or to private property that can be avoided or minimized by the disclosure of said information.

In situations where we disclose Personal Information in accordance with this Confidentiality Policy, we only disclose information that is required and, whenever reasonable and practical, we sign confidentiality undertakings with the third party to whom we disclose Personal Information.

We may also retain the services of third party service providers to facilitate or outsource one or more aspects of the company’s and operations regarding products and services that we provide you, especially regarding hosting, programming and payment. We could thus transmit some of your Personal Information directly to these suppliers. These service providers are bound by a confidentiality undertaking with autoExpert™ as well as legal provisions that forbid the use of your Personal Information for purposes other than those related to performing or facilitating the mandate assigned by autoExpert™, unless they obtain your explicit consent or authorization for any additional use. In certain cases, the service provider may collect information directly from you. In that case, we will inform you about the service provider’s participation, and you will then be responsible for all additional information that you provide as well as the additional use that is made of it. If you provide additional information directly to a service provider, the use of your information is governed by that service provider’s Confidentiality Policy.

Due to existing regulation, we cannot assure you that all your Personal Information can never be disclosed in a manner not described in this Confidentiality Policy. For instance, without limiting the aforementioned, in certain cases, we may be required to disclose Personal Information to the government or to third parties; certain third parties may illegally intercept private transmissions or communications, or access such information; or users may make abusive or malicious use of your Personal Information that they collect on the Site. As a result, although we use practices that are in line with industry standards so as to protect your privacy, we cannot promise you that your Personal Information or your private communications shall always remain private, and you should not expect that.

7. How autoexpert protects your personal information?

autoExpert™ uses various means to protect your Personal Information. Only authorized employees and agents have access to Personal Information. autoExpert™ employees who have access to Personal Information receive appropriate privacy training. All computers on which Personal Information is stored are password protected. autoExpert™ also uses data encryption to increase the security of Personal Information that you provide to us through the Site.

8. Password management

You are responsible for any action you take using your username and password. We thus suggest that you never disclose your password for the Site to anyone. If you decide to share your username and password or your Personal Information with third parties, you will be responsible for any action taken using your account and it is thus in your best interest to acquaint yourself with that thirty’s confidentiality policy. If you disclose your password, you risk losing control over your Personal Information and you risk having legally binding actions made on your behalf. As a result, if the security of your password has been compromised for any reason, you should change your password immediately.

9. Your consent, verification and correction of personal information

You may withdraw your consent to autoExpert™ regarding the management of your Personal Information by sending a written request (by mail or fax) to the addresses indicated below, subject to applicable legal and contractual restrictions and, subject to a reasonable notice. You may contact autoExpert™ for further information regarding the implications of withdrawing your consent.

You may also access and correct your Personal Information that is held by autoExpert™ and make necessary changes by contacting autoExpert™. You may be asked to present your request in writing and provide identification documents. Identification documents are required in order to ensure that we do not unintentionally disclose your Personal Information to an impostor.

You may communicate with autoExpert™:

In writing:
1965 boulevard Industriel, Office #100
Laval (Quebec)
H7S 1P6

By phone:
450-629-6669

By email:
support@plguide.com

You may correct or request access to your Personal Information in writing or by e-mail at the above addresses.

10. Answers to your questions and concerns

If you would like to obtain further information regarding the confidentiality practices of autoExpert, please contact us using the contact information provided above and we will do our best to assist you.

11. Divisibility

Should any provision of the present Confidentiality Policy be deemed illegal, void or unenforceable for any reason, said provision shall be deemed to be divisible from the Confidentiality Policy and this shall have no incidence on the validity or enforceability of the other provisions.

12. Applicable law and jurisdiction

This Confidentiality Policy and its interpretation are subject to applicable laws that are in effect in the province of Quebec and in Canada without giving effect to any principle of conflict of laws. The courts of the district of Montreal, province of Quebec, have exclusive jurisdiction to hear any disagreement regarding the present agreement, including its interpretation and effects.

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