In collaboration with ShuttleControl.
Major changes in the automotive industry have created never-before-seen opportunities for growth and development. Undoubtedly, the industry has been responding to many new technologies, innovations, and market shifts that are disrupting traditional ways of doing business. Factors such as changing consumer preferences, market uncertainty, and intensifying competition require automotive dealers to respond with flexibility now more than ever.
Advances in digital communication technologies and mobile devices are driving up consumer expectations. People now expect to have more information, and a digital experience that they can take with them wherever they go. One core aspect of emerging trends with greater emphasis on technology is how people now perceive Mobility Services.
For the auto industry, these mobility services can include shuttle services, valet or concierge vehicle pick-up, auto parts deliveries, as well as vehicle deliveries, at-home test drives, and many others. The demand for an extended list of such services has seen a significant increase since the COVID-19 pandemic.