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Consumer Reports’ Most Reliable Models in 2020: Hail the Prius

Last week we looked at Consumer Reports’ newly published ranking of the most reliable car brands in 2020. Their brand ranking, which saw Mazda surpass Toyota and Lexus this year in a bit of a shock result, is based on the average score accumulated by all of a brand’s models.

Today we figured we’d dig into which individual models came up roses in the annual CR survey, which sees the magazine pick the brains of some 300,000 owners of current-year models.

While the overall brand ranking saw Mazda shove Toyota and Lexus out of their customary one-two slot at the top of the podium, when it came to individual models the natural order of things was respected. The Toyota Prius hybrid car earned a score of 93 out of 100, which means it generated fewer complaints than any other model on the market (the higher the score, the fewer issues reported). The Lexus NX compact SUV and Buick Encore subcompact SUV finished tied for second place with a score of 91.

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